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TRAINING PROGRAM
Below is a list of things you will learn about in your training.
You will be given a handbook, a new agent orientation which will cover the basics including a few website lessons, our account list with log ins for travel agent only websites, a quick 20 question test, and many, many pages of resources.
Once you complete the orientation and 20 question test, you will be able to get on our yahoogroups email group. Here you will be able to go through old messages as well as ask questions to all the agents with Dugan's Travels. You will meet a group of wonderful people!
Here is a quick preview of our handbook:
Chapter 1 Administrative Issues
Commissions, Monthly fees, Documents, Checks to suppliers and from clients,
IATAN card, Sabre Evoya, Vacation.com and Important Info
Page Chapter 2 Handling clients requests
Form to use and answers to questions
Chapter 3 Handling Airline Tickets
How to do airline tickets, questions and answers, and information
Chapter 4 Booking Hotels and Rental Cars
How to book hotels and cars
Chapter 5- Tour Packages
How to handle tour packages and information on booking tours
Chapter 6 Cruises
Everything you need to know about booking cruises including group cruises
Chapter 7 Where Can You Book?
Other than the account list and sites recommended already, where can you book?
Chapter 8 Getting Business and Marketing
How to get more business
Chapter 9 Links
Chapter 10 Misc Questions
Sample Thank You Letter for clients
DON'T WORRY!
We specialize in helping those without experience. We have been taking agents with and without experience into our agency for over 4 years. Don't worry, we have experienced just about anything there is to having a new person joining the agency. We know what you need for training, marketing, support, and we provide it. We pay you 75% commission on EVERYTHING and we don't hit you with a ton of fees like so many other agencies. We will help you further your education if you choose to do so and really are here to help. Your success means our success.
In 2008, we will be rolling out a new advanced training program. It will include monthly chats with suppliers and Webex Training events as well as a yearly meeting of agents at different destinations. We will begin taking our training program to new heights offering more interaction with other agents as well as suppliers. And best of all, many things will be done online so if you can't travel to attend training, that is okay!
This is just to get you started. You will have the ability to take more training through places like www.tauniv.com
Usually training is FREE! CLIA does requiring you take 1 course a year to get a CLIA card. You can see those costs at www.crusing.org
You will take courses from CLIA in order to earn your CLIA card. Learn more about CLIA's programs at www.cruising.org
Almost all of Travel Agent University's courses are FREE!
The Travel Institute offers a wide range of training after you complete the basics with us.
VAX Training on many suppliers and on the VAX website available for free.
